Please take a few minutes to read through the 440/600 notes and Cautions/Troubleshooting pages. Most questions have already been answered right here on this site in detail with pictures. If you still have unanswered questions feel free to contact us under these circumstances:
1) We will provide some tech support for those making new purchases but only about the products being purchased.
2) Generally speaking tech support is reserved for current customers and only about products they have purchased from us so please have your invoice number(s) ready when you call or include it in your email to us. If you bought from somewhere else, please call them for support. We're here to assist and support customers making purchases with us.
3) We will not give out any part numbers, reference information or any of our research information so please don't ask.
4) We will assist current customers with general trouble shooting but first we need an email with all the sled info. Please document your sled specs and settings and email them to us each time.
Here is what we need:
First and Last Name
Vehicle Year, Make, Model and sub model
Vehicle use (example: sno-x or trail riding)
Normal riding temps
Pilot air jets
Needle jet clip position
Timing switch setting (if applicable)
spring pressures (example 165/310)
Which clutch (example: TSS-98)
spring pressure (example: 160/240
Helix ramp angle (currently in use)
Track length and lug height (also studded?)
+ any other mods like oil injection, rear cooler, aftermarket exhaust , etc.
Problem(s) your having
Tech support options: E-mail: email@example.com This is the best option. Most emails will be answered very quickly during normal business hours. After normal business hours we do our best to answer any questions as soon a possible.
Phone: 319-365-9666 (please allow the line to ring several times) - if you cant get through or your told the techs are not available please leave a message or email us. We are super busy during the winter months.
Tech calls are normally taken from 10am-1pm and 2pm-6pm central time or until Tech Support leaves to our service facility each day which could be earlier or later than 6pm. If Tech Support is not available generally someone in sales will pick up the call and do their best to answer any questions and forward your information to tech support.